Privacy policy
Last updated: 11 November 2026
This policy explains how Bet-Net processes the personal data it receives through www.bet-net.es, in accordance with Article 13 of Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).
Data controller
- Controller: BET-NET SERVICIOS PROFESIONALES, S.L. (trading as Bet-Net)
- Tax ID (NIF): B72979974
- Address: Rambla del Celler 131/2, 08172 Sant Cugat del Vallès (Barcelona), Spain
- Email: administracion@bet-net.es
- Telephone: +34 624 294 622
What data we process
Quote form. It collects:
- the type of space to be cleaned;
- the approximate floor area in square metres;
- how often the service is needed;
- an email address or telephone number so we can reply.
The contact detail is required. Without it we cannot send the quote. The other fields describe the space and do not identify anyone on their own.
Direct contact. If you email administracion@bet-net.es, call, or send a WhatsApp message to +34 624 294 622, we process the data you give us in that message or call (for example, your name, company, email or phone number).
Server logs. The web server (nginx) keeps the IP address, date, page requested and browser. Logs rotate daily and are kept for 14 days.
The site has no user accounts and does not use cookies (see the [Cookie policy](/en/cookies/)).
Why we use it and on what legal basis
| Purpose | Legal basis |
|---|---|
| Replying to the quote request or message and preparing the offer. | Steps taken at the request of the data subject prior to entering into a contract (Art. 6(1)(b) GDPR). |
| Keeping the server secure through its access logs. | Legitimate interest in protecting the site (Art. 6(1)(f) GDPR). |
We do not use the data to send advertising or to build profiles. We do not make automated decisions that have legal effects on you.
How long we keep it
- Requests that do not lead to a contract: 12 months from the last communication, so we can answer questions about the same quote. The data is then deleted.
- Requests that lead to a contract: for as long as the business relationship lasts and then for the periods required by law (for example, 6 years for commercial records under Article 30 of the Spanish Commercial Code). During that time the data is blocked in accordance with Article 32 LOPDGDD.
- Server logs: 14 days.
Who we share it with
We do not disclose the data to third parties unless the law requires it.
Some providers access the data to provide a service to Bet-Net. They act as processors:
- Hosting and technical management of the site.
- Receiving form submissions and recording them in the customer management system.
- Email.
WhatsApp. If you choose to message us on WhatsApp, the message goes through WhatsApp, part of the Meta group, which processes it under its own terms and privacy policy. That use is your choice. The site only shows a link (wa.me) and sends no data to Meta when the page loads.
International transfers
The data is processed in the European Union. The email and customer management providers may also process it in the United States, under the EU-US Data Privacy Framework and standard contractual clauses.
Your rights
You can exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability. To do so, write to administracion@bet-net.es or by post to the controller's address, stating which right you are exercising. If we have reasonable doubts about your identity, we may ask for further information to confirm it.
We will reply within one month. This may be extended by two further months for complex requests, in which case we will let you know.
If you believe we have not handled your request properly, you can lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, www.aepd.es).
Security
We apply technical and organisational measures appropriate to the risk, as required by Article 32 GDPR. The site is served over an encrypted connection (HTTPS).
Children
The site is aimed at businesses and professionals. We do not knowingly collect data from children under 14.
Changes to this policy
If the way we process data changes, we will update this page and show the date of the last update.